However, I will provide you the other troubleshooting steps and instructions for factory reset.
If the test passes, it indicates a software issue and we will restore the laptop back to factory default settings. I checked the records and your laptop's warranty is now expired. Please capture the 'thorough test' status of the laptop's 'Memory'. A device which cannot be tested displays a 'Not Applicable' icon. Not continuing will enter interactive mode Electing to continue will cause ePSA to continue through its list of devices. If a failure occurs, a message is displayed asking whether or not to continue testing. Success is indicated by a green check mark Place a tick mark in 'Thorough Test Mode' and click 'Run Test'Īfter a test completes, status icons are displayed to the left of 'Memory' Use the Mouse, Touchpad or up/down arrows and the Enter key to select 'Memory' (Located at the bottom of the list). Once interactive mode is entered, the mouse cursor will change from an hourglass cursor to an arrow and become responsive. After pressing the ESC key, wait a moment for the current test(s) to complete. Placing ePSA into the interactive mode allows the selection of specific devices from the Device Tree window. Note: The Touchpad/Mouse will be non–functional when the test is in progress. Tap key to activate 'Interactive Mode' of diagnostic test The ePSA starts running the 'quick test' without waiting for user input Power on the laptop and repeatedly tap key Power off the laptop (Ensure that AC Adapter cable is plugged in) Follow the steps listed below to launch ePSA (enhanced Pre-Boot System Assessment): I would be glad to assist.įor more decisive results, I recommend you to run a 'thorough test' on the 'Memory'. Do reply if you have any further questions. With this information handy, I will be able to retrieve your computer's details and will provide you with accurate details to perform the above mentioned troubleshooting steps. Also provide the account holder's name (Name of the person who purchased the computer).
Please reply through a private message with your system 'Service Tag' (It is a 5 - 7 digit alpha numeric code located on a bar coded sticker on the machine Present at the bottom of the laptop Located on the system tower). If the issue persists even after a factory reset, reinstalling 'Windows' with re-installation disc is recommended If the diagnostics pass, restore the computer software back to factory defaultsĤ. Run advance hardware diagnostics on system memory to check for its functionalityĢ. Since there is an equal possibility of this being a hardware or a software issue, I recommend you try the following troubleshooting steps:ġ.
(This error may be related to corrupt memory or corruption in Windows operating system) For example going into or coming out of hibernation or Standby.
(This error may occur when a driver does not work when Windows changes between power modes.
(This error may be related to webcam drivers installed in the system) (related to nVIDIA video card drivers in the computer) It exhibits various types of 'blue screen' errors: I have checked the mini dump folders to investigate the 'blue screens'. Please attach the mini dump folder and email it to me directly. I am sending you a private message with my 'Email address'. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button. Let me check the 'Minidump' folder with a debugging tool to see if we get decisive results Please send these folders to me (I am sending my email address through a private message) Copy all the 'Minidump' folders and paste them to your desktop screen Navigate to C:\Windows\Minidump and tap We will decode this folder to understand the root cause of the issue that you have been facing: Please follow the steps listed below to search for the 'minidump folder'. I would also like to check the issue further by checking the mini dump files. Display screen test message appears 'Were color bars displayed'. PSA runs a 'quick test' without waiting for user input Power on the system and repeatedly tap key when Dell logo appears Try performing the PSA (Pre-Boot System Assessment) using the steps mentioned below: I recommend running hardware diagnostics to check for the hardware functionality. You may experience the 'Blue Screen' error messages due to a hardware or a software issue.